Important Security Warning
WeTheNorth Market staff will NEVER contact you via Telegram, Jabber, Discord, or any other external platform. Anyone claiming to be support on these platforms is a scammer. We only communicate through the internal ticketing system or PGP-signed messages on the marketplace.
Internal Support System
The primary and most secure way to contact us is through the Support Ticket system located within your user dashboard.
- Availability: 24/7 Support Team
- Languages: English and French
- Response Time: Typically within 24 hours (up to 48 hours on weekends)
To open a ticket:
- Login to your account.
- Navigate to the "Support" tab in the dashboard.
- Click "Create New Ticket" and select the appropriate category (Order Issue, Deposit, Vendor Application, etc.).
Market PGP Key
For sensitive inquiries or to verify official messages, please use our PGP public key. Always encrypt sensitive information before sending it to us if you are not using the internal system.
Media & Press
We do not respond to media inquiries. Any email address claiming to represent our press team is fraudulent. We maintain a strict policy of non-engagement with journalists to protect the privacy of our users and vendors.
Bug Bounty
If you discover a security vulnerability in the marketplace, please report it immediately via the support system. We offer rewards for valid security disclosures that are responsibly reported. Do not exploit vulnerabilities or share them publicly.